Contents

Prologue: Three Teapots 3Part I: The Meaning of Things1 Attractive Things Work Better 1 72 The Multiple Faces of Emotion and Design 35Part II: Design in Practice3 Three Levels of Design: Visceral, Behavioral,and Reflective 634 Fun and Games 995 People, Places, and Things I 35ix

Contents6 Emotional Machines 1617 The Future of Robots 195Epilogue: We Are All Designers 2 1 3Personal Reflections and Acknovledgments 229Notes 235References 243Index



Emotional Design  Why We Love (or Hate) Everyday Things Donald A. Norman C1f615c078e4c83d3ca38997c34fc1b954d08df384b4fd84a98f67ae5b3823bc6g



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