Preface ix
Acknowledgments xvii
The Author xix
1. Leadership: An Elusive Concept 1
2. Cultivating the Leadership Relationship 33
3. Building Commitment: Getting Others to Follow 59
4. Communicating with Clarity 101
5. The Art of Effectively Facilitating Processes 171
6. Getting Results 231
7. Developing Others 271
8. Conclusion: Leading in the Future 335
References 339
Additional Reading 351
Index 357
vii


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